Bettermode's Commitment to DSA and OSA Compliance
Our Commitment to Compliance with the Digital Services Act (DSA) and the Online Safety Act (OSA) – A Guide for Our Customers
At Bettermode, we are dedicated to supporting our customers in navigating the complexities of regulatory compliance, including the European Union's Digital Services Act (DSA) and the UK's Online Safety Act (OSA). This document aims to address common questions and provide clarity on how these regulations may impact your use of Bettermode's services, as well as our stance on compliance and support.
Understanding the Digital Services Act (DSA)
What is the Digital Services Act (DSA)?
The DSA is an EU legislation designed to create a safer, more transparent online environment. It regulates online intermediaries and platforms, focusing on illegal and harmful content moderation, user safety, fair competition, and accountability. The DSA applies to the EU and does not directly affect the UK, which has introduced similar legislation known as the Online Safety Act (OSA).
What are the key objectives of the DSA?
The DSA aims to:
Protect users from illegal and harmful content by requiring proactive measures against such content.
Enhance user safety through strengthened obligations on online services.
Promote fair competition and innovation by ensuring a level playing field and introducing transparency obligations.
Reinforce accountability of online intermediaries and platforms, including transparency in operations and redress mechanisms.
Who does the DSA apply to?
The DSA applies to all Intermediary Service Providers (ISPs) offering services in the European Single Market, regardless of their physical presence in the EU. This includes providers of 'mere conduit', 'caching', 'hosting' services, and online platforms, with specific additional requirements for Very Large Online Platforms (VLOPs) and Very Large Online Search Engines (VLOSEs).
Bettermode and Regulatory Compliance
What are Bettermode's requirements under the DSA/OSA?
While Bettermode is not directly an ISP and thus not specifically obligated under the DSA or OSA, we recognize many of our customers are. We are committed to aiding our customers in fulfilling their regulatory obligations by providing compliant and supportive products and services.
What are my obligations as an ISP under the DSA?
Your obligations under the DSA depend on your role and size within the online ecosystem, including:
Transparency: Update terms and conditions to clearly reflect content moderation practices and publish transparency reports.
Accountability: Implement effective systems for managing illegal or harmful content.
User safety: Take steps to ensure user safety, including privacy and security, especially for minors.
Fairness and non-discrimination: Ensure non-discriminatory practices.
'Know Your Customer': Verify the identity of sellers on online marketplaces.
Data protection: Comply with the GDPR and other data protection laws.
Algorithmic transparency: Be transparent about decision-making algorithms.
We encourage our customers to assess their specific obligations under these acts and seek legal advice to ensure compliance. Bettermode remains committed to providing the necessary support and updates to facilitate this compliance journey.
Please note that this document is intended for informational purposes only and does not constitute legal advice. Customers are advised to seek professional legal counsel to fully understand their obligations under the DSA and OSA. 10 months ago
Understanding and Preparing for Bettermode's New API Rate Limits
Hi Everyone, 👋
At Bettermode, we are committed to providing a stable and fair environment for all our users, which is why we are announcing an important update that will affect how you interact with our APIs. Starting June 1st, 2024, we will enforce API rate limits as outlined in our detailed API documentation. Here's everything you need to know about this upcoming change and how it impacts you.
Why Are We Introducing API Rate Limits?
As our platform continues to grow, the need to maintain system stability and fairness in API usage becomes increasingly important. The implementation of rate limits ensures that all users have equitable access to our services, preventing any single user from consuming disproportionate resources that could affect the overall system performance.
Who Will Be Impacted?
This update will affect all Bettermode users who utilize integrations, APIs, Webhooks, or Custom Apps. It's crucial for developers and site owners to be aware of and prepare for these changes to avoid any disruptions to their operations.
How to Prepare for This Update
Although the rate limits are not currently enforced, this is the perfect time to start preparing. Here’s how:
Review Your API Usage: Check how your applications are aligning with their allowed daily limits in the billing section of our site. This will help you understand your current usage and adjust as necessary.
Plan for Adjustments: If your needs exceed the forthcoming limits, consider purchasing an API add-on to accommodate your requirements. Our app developers’ documentation offers comprehensive strategies to manage and optimize your API consumption effectively.
We appreciate your understanding and cooperation as we implement these necessary changes. By implementing these new limits, we can ensure that Bettermode continues to deliver high-quality, reliable services to all our customers. 10 months ago
Meet Bettermode at CMX Summit in San Francisco!
Hey everyone! 👋
Big News! 📣
We're excited to share that Bettermode is heading to the CMX Summit in San Francisco on October 4-5! 🗓️🌉
Why We're Going 🤔
We're not just attendees; we're also proud sponsors of this amazing summit! We believe in the transformative power of community and what better place to celebrate that than at CMX? We're looking forward to learning, sharing, and most importantly, connecting with you. 🤝
What's In Store 🎁
We'll have a booth set up with some cool swag, interactive activities, and maybe even some surprise giveaways! Plus, you'll get the chance to meet some of our awesome team members: Soheil Alavi, Alex Panetta , Amanda, Jacob Harris and Mo Malayeri will be there!
Who's Coming to CMX? 🙋♀️🙋♂️
We're curious—how many of you are planning to be at CMX Summit? If you're going, give us a shout! We'd love to schedule some time to meet, whether it's a quick hello at our booth or a more in-depth chat over coffee. ☕
Let's Connect Beforehand 📲
If you're attending, feel free to DM us or reply here so we can make plans to connect. We're all about making the most of this experience, and that definitely includes spending time with you!
Final Thoughts 💭
We're counting down the days and can't wait to be inspired by the community industry's brightest minds. Whether you're a community manager, a founder, or just passionate about community building, we're looking forward to meeting you!
See you all very soon! 🌟 10 months ago
